877-240-1181Apply
Become an Agent › Support
Back-office support

Back-Office Support for Freight Agents

The work behind the freight — billing, collections, carrier payment, credit, claims and compliance — handled, so you spend your hours selling.

Armstrong provides the full back office behind an agent's freight: customer billing and collections, carrier payment, customer credit, claims and dispute resolution, invoice audit, and compliance — so agents can focus on selling and growing the book instead of chasing paper.

What's handled for you

  • Customer billing & collections — invoicing and getting paid.
  • Carrier payment — paying carriers on time, funded by Armstrong.
  • Customer credit — credit decisions and the balance sheet behind larger accounts; Armstrong carries the bad-debt risk.
  • Claims & dispute resolution — managing claims and negotiating reweigh/reclass disputes with carriers.
  • Invoice audit — checking carrier invoices and catching adjustments before they cost you margin.
  • Compliance — the regulatory and operational compliance work that sits under a brokerage.

This is the infrastructure that makes the agent-based 3PL model work — and a big part of why brokerage owners move to it instead of building more staff. It runs alongside Armstrong's technology.

See what Armstrong could take off your plate →